Refund and Cancellation Policy

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EmGees African Restaurant and Bakery

At EmGees African Restaurant and Bakery, we are committed to providing outstanding food and exceptional service. However, we understand that there may be occasions when your experience does not meet expectations. This policy outlines the guidelines for refunds and cancellations.

1. Refund Eligibility

a. Dine-In Service

• If you are unhappy with your meal, please inform your server immediately so we can address the issue during your visit.

• Refunds for dine-in experiences will only be considered if we are unable to resolve the matter to your satisfaction at the time.

b. Takeout and Delivery Orders

• If there is a problem with your takeout or delivery order, please contact us within 3 hours of receiving it.

• Refunds may be considered in the following situations:

• Incorrect items delivered. 

• Items missing from your order.

• Food that is spoiled or does not meet our quality standards.

2. Refund Process

To request a refund, please email us at info@mgtreats.ca with the following details:

• Your order number or receipt.

• A detailed explanation of the issue.

• Supporting documentation, such as photos (if applicable).

We will review your request, and if approved, the refund will be processed to the original payment method within 3 business days.

3. Cancellations

a. Dine-In Reservations

• If you need to cancel your reservation, please notify us at least 12 hours in advance.

• Cancellations made after this period may be subject to a fee.

b. Takeout and Delivery Orders

• Orders that have already been prepared or dispatched cannot be canceled or refunded.

4. Contact Us

For any questions or concerns regarding this policy, please contact us at:

• Phone: 587-937-1669

• Email: info@mgtreats.ca

• Address: 4510 Calgary Trail NW, Edmonton

Your feedback is important to us, and we are committed to resolving issues fairly and efficiently.

5. Changes to This Policy

This policy may be updated periodically. Any changes will be reflected on this page with the updated effective date.

Thank you for choosing EmGees African Restaurant and Bakery. We appreciate your patronage and look forward to serving you again.